Return Policy

We reserve the right to cancel orders due to harassment or bullying, whether online or in person. This includes trying to shame the business instead of contacting customer service for assistance. Upon cancellation, you will forfeit your $5 cancellation fee, and be refunded the remaining balance. 

We will not allow you to bully our team online.

 

You have 7 days from the date your order was delivered to report any damaged, missing, or incorrect items. 

These claims will be evaluated on a case by case basis, and the resolution will be at the discretion of Wolf + Aster.

If your items are missing and/or damaged, we may issue a full or partial store credit. We do not offer refunds or replacements.

We do not offer returns on non-damaged products, but this may evaluated on a case by case basis.

Customers are responsible for the return shipping cost, unless there is a manufacturing defect int he item received.

Wolf + Aster is not responsible for parcels lost in transit, we strongly recommend getting tracked return shipping.

 

Process

Please email info@wolfandaster.com with your order number and pictures of defects/damage.

We will email you back with a return label and authorization number. Please ensure this number is in the parcel.

After product has been received we will issue store credit.